Humidity readings incorrect

[Todd5439]

Eversince I installed this 4th generation nest thermostat the humidity readings are 10 points higher than my 3 independent RH monitors throughout the house. I have restarted the thermostat twice, reset to factory specs, changed the batteries, called customer service and she suggested to block the hole in the wall that the thermostat wire comes through. Nothing works,  anybody got any ideas?

[MelbaDT]

Hey Todd5439, 

Sorry to hear about this and also for the delayed response. 

Could you provide the case id of your interaction with our support team? I want to be able to review everything you've done so we could pick up from where you've left off. 

Best, 

Melba

[MelbaDT]

Hey there,

Checking back in — how's your thermostat now?

Best, 

Melba

[Todd5439 · Accepted solution]

Sorry for the late reply, don't usually use Gmail . My email address I use regularly is # , I got tired of waiting for your reply so earlier in March I requested a replacement thermostat and later that month I sent you back my old one. The humidity readings seem to be more in line with the RH gauge now, thank you. 

[MelbaDT]

Hey there, 

Gotcha and thanks for keeping us in the loop. I'm glad to hear that the replacement one is working as it should. 

I'll be locking this thread now but if you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba