cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16141 Views
  • 0 replies
  • 6 kudos

Nest Thermostat with Bosch Furnace

I have connected my Next Thermostats and now my heat will not shut off. I have a Bosch furnace for water and house heat. The only way to turn the heat off is to disconnect the wire.

Alton1965 by • Community Member
  • 310 Views
  • 1 replies
  • 0 kudos

Why does my schedule not work at weekends?

I have a schedule set every day of the week so the heating will turn on around 7am. This works fine. Mon-Fri but does not seem to work on Sat or Sun. This morning it was meant to be heating to 19 degrees but he heating remained in eco mode (target 16...

Resolved! W5 Error Message - Tried everything to no avail

Hello Community!I've had my Nest working for about 2 months or so with no issues. Suddenly I received the dreaded W5 error message. I have tried every troubleshooting step recommended by this community to no avail. This includes restarting the thermo...

How can I remove a thermostat from its back plate?

My plumber accidentally put the thermostat on the back plate before screwing it to the wall. I need to remove the thermostat so I can fix the back plate to the wall. How do I get it off the back plate? There's nothing to grip to enable me to pull it ...

SarahWard by • Community Member
  • 2399 Views
  • 13 replies
  • 1 kudos

One Thermostat Controls Other in Error

Hi. We have had two Nest E’s in our house for several years, one in the living room and one in the bedroom on one floor. Heat is generated through a Biasi B10 boiler and we have baseboard radiators. It is a heating only system. When installed, both w...

Matt99 by • Community Member
  • 340 Views
  • 1 replies
  • 0 kudos

NEST changes temperature on its own

Why is my temperature changing without following my schedule. My Gas Bill last month went through the roof. My set schedule has not changed. I was home today for illness and all of a sudden I'm cooking. Went to the thermostat to see what the temperat...

Bloodhound by • Community Member
  • 1035 Views
  • 6 replies
  • 0 kudos

Nest Learning 3rd Generation Thermostat

I’ve only had the above installed 32 months ago when o had my boiler replaced The last few days it keeps going offline.Its in a stand and sits next to my router There ar no issues with my internet connection. I’ve reset the near and connected it back...

TcEire by • Community Member
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! Nest thermostat won't consistently ignite gas furnace

I have a gas heater that works fine on older thermostat. W, RH and G wires. Very simple set up. Installed Nest because I had one in previous home and loved it. Problem is that in new home Nest installation the furnace will about half the time try to ...

tttmmmhhh by • Community Member
  • 1012 Views
  • 3 replies
  • 0 kudos

Nest Thermostat not starting heating

Hy, I have the same issue as the post here: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-not-starting-heating/m-p/159939 but they write the solution by mail so I can't read it!!The problem is that the heat link starts the b...

LetiP by • Community Member
  • 201 Views
  • 0 replies
  • 0 kudos

Wiring compatibility

Looking to buy the Nest Learning thermostat to our HVAC system & also connect an AprilAire humidifier. The online wiring compatibility check is very confusing. Have pics of existing Honeywell thermostat

BRJ by • Community Member
  • 555 Views
  • 3 replies
  • 0 kudos
Labels