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I can’t login to my nest and can’t get password reset email

Npratt30
Community Member

Wednesday

I can’t login to my next account and can’t get a password reset email and I was never able to migrate my account 

then I got a “reload” message when trying to get help and can’t rejoin/find the message.

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2 REPLIES 2

SJ6
Community Member

yesterday

Can't offer a solution as this has happened to me this week as well. I've tried several emails/reset instructions, but nothing is coming through. Tried to use the online chat function, but it's currently not available. Interested to see if anyone has any advice to help!

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Npratt30
Community Member
In response to SJ6

yesterday

I learned it’s because gen 1 and 2 no longer have access to the app. Google made them dumb by sunsetting their “support” last month. You should have an email with a discount code if you want to replace it.

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