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I cannot change temp from my phone

fran1116
Community Member

I cannot control temp from my I phone 

1 REPLY 1

GeremiG
Community Specialist
Community Specialist

Hi @fran1116!

 

Thank you for posting in the community. I understand you're unable to change the thermostat's temperature from your phone. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • What type of thermostat do you have (e.g., brand and model)?
  • What happens when you try to change the temperature from your phone? Do you get an error message, does nothing happen, or something else?
  • Are there any error messages or indicators on the thermostat's display?
  • Have you made any recent changes to your home network?
  • Are you using the Google Home app or the Nest app?
  • Have you already tried any troubleshooting? If so, what have you tried so far?

Please keep me posted. I'll be waiting for your response.

 

Best regards,
Geremi