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I cannot find the entry key on my thermostat. Directions are inaccurate.

Donnaw23
Community Member

I cannot find the entry key on my thermostat. Directions are inaccurate. The nest app dogs not have an option for entry key.  Not sure which generation thermostat I have.  Just purchased my home and have the directions for installation but they are not helpful.  

1 Recommended Answer

Frustratedddd
Community Member

Upload a picture of the thermostat on here an we tell you the model number you have.

 

You will not find the entry key in the app look on the display.

View Recommended Answer in original post

6 REPLIES 6

Frustratedddd
Community Member

Upload a picture of the thermostat on here an we tell you the model number you have.

 

You will not find the entry key in the app look on the display.

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Never did I say I looked in the app for the number. Nice assumption. I followed the app instructions. Photos show thermostat,  nest app option in thermostat and no options withi  the nest app option.  

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Don’t believe I said look in the app, but obviously you assumed that!’ 

I didn't look in the app. Directions said,  go to thermostat.l which I did. There is no option to get entry number.  Other suggestion? 

The frustration is that I followed the directions and then looked for additional assistance which pointed me right back to the same directions that didn't work.  It's like Hotel California.  

And here is where I was told not to look in the app. 

David_K
Diamond Product Expert
Diamond Product Expert

First check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

Nest Thermostat (2020), Nest Learning Thermostat (4th gen)
Setup these models using the Google Home app. The QR code and setup key are physically printed on the back of the thermostat for Nest Thermostat (2020) and will be displayed on screen for Nest Learning Thermostat (4th gen). Follow these steps: Get started with your Nest Thermostat - Google Nest Help

Nest Thermostat E, Nest Learning Thermostat (1st, 2nd, 3rd gen)
Setup these models using the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device. Follow these steps: Add your Nest thermostat to the Nest app - Google Nest Help