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I have 2 nest 3rd gen thermostats one works fine the other keeps dropping wifi.

rgaila
Community Specialist
Community Specialist

‎08-30-2021 11:28 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Ron Catinazzo 

My wifi is great in the whole  house. I have 3 nest protects ,I have nest doorbell and 2 nest wifi points plus 2 3rd gen thermostats,.out of all that everything works fine except 1 thermostat wifi keeps dropping and then coming back on.
 
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rgaila
Community Specialist
Community Specialist

‎08-30-2021 11:28 AM

Hi Ron, 
 
Sorry to hear about your WiFi connectivity issues! I can totally understand the frustration behind a dropped network. Let's figure out what's going on together. 
 
Can you provide a few details for me? 
  • Which model of thermostat do you have? (Nest Thermostat, E, or Learning) 
  • Are you receiving any specific error code on your device's display? 
  • Are there any kitchen/Bluetooth appliances (e.g., microwave) that could possibly interrupt its signal? 
  • Are you connected on the 5Ghz or 2.4 Ghz WiFi bands? 
  • Where is this thermostat placed in relation to the others? 
Apologies for all the questions, but I'm hopeful that we can resolve this issue together. 🙂 
-From Ai, Community Specialist.
 
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