I linked my nest app to Google home app and my Nest thermostats disappeared from the Nest app.

[rgaila]

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Original Poster:  Mark Hall 3926 

I linked nest app to Google home app and nest thermostats disappeared from nest app and aren’t showing up on Google home app.

[rgaila]

Hey Mark,

I would be more than happy to help you out and ensure your thermostat is showing inside the app. You said you had linked your Nest and Google Home account correct? After migration, your home and devices list may not be up-to-date in either apps. If this is the case, force close both apps and open them again.

If the Owner of the home in the Nest app left or was removed, the Nest devices that were paired to the Owner’s account are also removed. To add the missing Nest devices back to the home, factory reset the Nest devices and set them up again. Please let me know if that works out.

-From  Jake K, Community Specialist.

[Oldladyb]

I tried to pull up my Nest app on my iPad yesterday, and it asked me to sign in.  That never happens.  When I did it only showed one of my thermostats, and not even the actual thermostat, just an indication that I had a device labeled cabin Balsam Lake , WI.  I could not actually see the thermostat or control it.  I also have another thermostat at a home in Tucson, Az that should show up, and that disappeared altogether.  I hit the “add home” button, and it seems now to indicate a device in Tucson, but again, I cannot actually see the device or control it!  My husband is on the account, has an app on his phone, and that one still works!  I have an old iPad, and it still works on that one, too!  My iPhone and a new IPad I have do not work.  The iPhone is several years old and has been working all that time.  The iPad is relatively new, but the app has been working on it for several months!  I have uninstalled the app and re-installed it and it still doesn’t work.  How do I fix it??  I am not very tech savvy, so your answer will have to be specific and include how-to details in order to be of much help to me!!  Thanks for any help you can give me!

[Jake]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I did find an article with some details. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
 

Best regards,

Jake