I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Did you reset your thermostat to its default settings before setting it up? If not, please reset it so you'll be able to properly set it up. Check out this link on how to Restart or reset a Nest thermostat.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.