I was just charged $250 by Nest Labs and have no idea what this is for, can you help me clarify?

[thurmann]

I just reviewed by bankaccount and it shows "Nest Labs 855-469-6378". Merchant name NEST and a charge of $250.

I never authorized this charge nor do I know what product this is for.

Calling the number it is disconnected asnd refers me to this page...this sounds very fraudulent, I never received a warning of the upcoming charge, signed up fo ra subscription etc.

Can you help me clarify ASAP please?

[David_K]

The best thing to do here is contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select a category, type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[thurmann]

Thanks that helped, the support team was actually very helpful...problem resolved, but one feedback: Google doers not make it easy to get live support. I understand the reason why but I can only imagine people like my older parents would simply give up to get support...

[zoeuvre]

Hi folks, 

@thurmann, I’m glad to hear that we were able to help you out. Also, thanks for your thoughts about getting live support; we’ll take it as feedback and continue to improve our services in the future. Please let us know if you have other questions or concerns, as I will be locking this in 24 hours if I don't hear back from you again. Feel free to start a new thread, and we'll be happy to help. 

I appreciate your help, @davidking. 

All the best,

Zoe