INternet connection of nest thermo.

[Tommarchetti]

Still having trouble with this connection. I am thinking of doing a factory reset and starting all over again.

[aatienza]

Hey Tommarchetti,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What Nest thermostat model do you have? Does the thermostat display show any messages? Has your thermostat ever connected to your network? Can your thermostat see other Wi-Fi network? Also, what country are you located in?

Looking forward to your response.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie