I 'm utterly disappointed with product quality, performance and overall customer service support from Nest/Google representatives Aaron and Viviana. it is widely known issue with error W5 for wifi connection. Failure to resolve customer issues in a timely consumer conscious manner. I will not be recommending any Nest/Google products to any perspective buyer nor continue to exhibit interest in supporting hardware.
Sorry to hear about your experience and I understand how you feel. Could you share the case id of your interaction with our support team so I can have it reviewed?
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
