Nest thermostat no pin cant acces

[Xavfdzsr]

How to unlock nest thermostat no pin

[David_K]

Can you still see the thermostat in the app? 

[Xavfdzsr]

No I can’t

[David_K]

And just to clarify, the thermostat has a pin that you don't know?

[Xavfdzsr]

Exactly that

[David_K]

In that case, try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[MelbaDT]

Hey folks, 

Thanks for your help, davidking. 

Xavfdzsr, I know it's been a while but I wanted to ensure you're all good. Have you unlocked your thermostat already?

Best, 

Melba

[MelbaDT · Accepted solution]

Hi Xavfdzsr, 

Checking back in — how's it going with your thermostat now? Let us know if you still need help by replying to this thread.

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba