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Initiating a Mode change in ST appears in Nest App but not on Wall Unit

_B34_
Community Member
Within the SmartThings app, I am able to adjust the temp setting and observe that the temp on the Nest app (iPhone) and the temp on the Wall Mounted Nest Thermostat update accordingly within a few hundred milliseconds.  However, if I attempt to change the Nest Mode from “Cool” to “Off” from within the SmartThings app, the Nest App on iPhone -will- update as expected but the thermostat on the wall does -not- change and cooling continues as though nothing has happened.  I can provide movies/photos if needed.  I spent 2.5 hours on the phone with Nest Tech Support and they concluded there must be a bug in a recent Nest update or possibly the ST code.
 
Lastly, as an additional data point, I tried to change the Fan Mode from “Auto” to “On” from within the ST App but received a network error message even after many attempts.  This data point would support the notion that something has changed recently in the Nest<—>ST API.
 
More details on how I discovered this:
I’ve been using the ERIA Smart Door Sensor combined with an up-to-date Aeotec SmartThings hub to control my Nest Learning Thermostat so that the Cooling mode is set to Off when the sliding door is open and then back to On when the door is closed.  The setup has been working great for several months and no unexplained behavior until a short time ago.
2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey _B34_,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

_B34_
Community Member

Yes, my problem persists.  As a short term fix, I have removed the Nest and replaced it with an Ecobee 3 Lite but did not change door sensors or SmartThings hub.  The Ecobee configuration behaves as expected.