Internet Disconnect, Then wiring issues, now screen blank

[curragh_1]

My nest thermostat worked fine for over a year until, i suddenly got message that it was disconnected from the internet. I tried to reconnect it but it didn't recognize the password. Then suddenly I got message that the R wires were disconnected. They didn't look like it but I reconnected them anyway. While doing so, I must have pressed the screen too hard and caused a crack.

Now my thermostat is blank. I can feel it warm to the touch but no display. There is a flashing green light at the top of the unit.

Is this unit now unserviceable? Can it be covered by warranty?

Appreciate your help,

Davew

[tajennifer]

Hi curragh_1,

Thanks for posting. This is definitely not the experience we want you to have. We are committed to investigating this further and want to follow up with you to learn more about your experience. Please, when you get a chance, fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. We suggest you don't use the device while we work on this situation.

Best regards,

Jenny

[tajennifer]

Hello again curragh_1,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Jenny