Is anyone getting a reply from Google about failing Heatlinks?

[Matthew_P]

Hi, 

Looking through the forums I'm finding lots of current issues with failed heatlinks (3rd gen is popular) resuling in H71 and H72 errors. I have the same issue, and I've done the same tests as everone else - the boiler is fine, there's power but the heatlink is dead.

Has anyone had a response from Google regarding the reason for the failure? There seems to be lots of failed heatlinks but no comments from Google. I'd also like to purchase a new heatlink, but it's not available as a seperate component

Thanks in advance

M

[AD]

I have the same problem too, so frustrating that you have to buy a whole new unit too!

[GarrettDS]

Hey there, 

Sorry to hear about the issues with your Heatlinks failing, I know it can definitely be frustrating but I wanted to hop in here to help. 

I was able to find a great article that can help you with troubleshooting steps in regards to your system. After reviewing that, please let me know if you have any further questions. 

Best regards, 
Garrett DS

[Matthew_P]

Hey Garrett DS, 

Thanks for the article, I'd already tried the suggestions, the heatlink remained dead. I've now replaced the thermostat and heatlink, and the new one is is working fine from the same positions. I also took apart the broken heatlink to see if there was any damage to the components, bit it all looked fine. It's all a mystery.

This is now my third nest thermostat in 8 years, and I suspect they have a 4 year shelf life, which is disapointing. The Nest (1st gen) heatlink also died, by the way. I've heavily invested in Google products throughout all the rooms in the house, and every other device is still working as required. Hopefully the Nest engineering practices will be brought up to that standard.

[Vladut]

Thank you for all the information. 

I'd like to investigate this further. Please fill out this form so we can gather your details securely, and let us know here once you've done it https://bit.ly/3oVDg4g . Make sure to include the display serial starting with 09A, the email associated with your Nest account and your full post address. Also make sure to include your username in the Social handle field so we can identify the form you submitted. 

[Matthew_P]

Whilst I appreciate your reponse, I'm not comfortable giving you my identifiable information, especially since your account has only been active for 3 weeks. Stats this week show fraudsters are stealing £4m a day in the UK. I'll just stick with the new Nest I bought.

[AlexD]

I understand your concern @Matthew_P . It is good to be cautious, especially with your personal information. 

In this case I would recommend you get in touch with our support line directly on one of our live channels. That way you can be sure you are in contact with one of our specialistas and they will be able to assist you. 

Select the contact us option to get access to all our available channels: https://bit.ly/3z2CEPC .

The phone and chat lines are open 08:00 - 19:00 weekdays and 09:00 - 15:00 weekends.

Best regards,

AlexD

[mmz6]

I have the same problem too, so frustrating that you have to buy a whole new unit too!

I own 6 Nest Thermostats, and 3 of them had Heatlink issues which have been taken in account freely by Google, during the warranty period.

Now what will happen in a couple of months when this warranty will expire ?

Why doesn't Google  wants to provide a spare replacement part for it ?

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake