09-08-2021 03:33 PM
My thermostat is not communicating with my AC unless it senses me. At that point, it may be 85 degrees in the house, but it will kick the unit on as soon as the screen lights up. Is there a way to keep this screen on as a potential bypass of this? It worked normally for just over a week and then started doing this (this is the second one that I have tried). Thanks!
09-16-2021 03:43 PM
Hey JackF,
Having your device not work unless it has sensed you sounds like the Home/away feature to me. I would be more than happy to help you out and get the device working properly. There is a chance your device is going off a setting with this feature, and I would recommend double-checking that. I found a helpful article with more details on that, and how to change those settings. Please let me know if that helps.
Best regards,
Jake
09-29-2021 12:28 PM
Hey JackF,
I wanted to follow up and see if you still have any questions about the home/away feature? Please let me know.
Best regards,
Jake
10-01-2021 10:36 AM
Hey JackF,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake