Issue with Nest Thermostat on a Two-Stage Cooling System

[Tr3196759]

Subject:

Dear Nest Support Team,

I am using a Nest thermostat to control an air conditioning system that operates with two-stage cooling. However, I have noticed that the thermostat is not functioning correctly with this setup.

I would like to know if there is any specific configuration I should check or any additional adjustments I might be missing to ensure the thermostat properly controls both cooling stages. I would appreciate your guidance in resolving this issue as soon as possible.

Thank you for your attention, and I look forward to your response.

[Tr3196759]

Hi I have some question 

[Derickf]

Hi @Tr3196759 

Thank you for posting in the community!

I'm sorry to hear about your thermostat not controlling your system properly, and I am happy to help you fix this issue. To assist you better, I have some questions for you: 

• What type of HVAC system do you have? 
• What type of thermostat do you have?
• Have you tried some troubleshooting, like resetting your thermostat?
• Did the issue start after the first installation? 

I’ll be waiting for your reply and please feel free to ask any question you may have.

Regards,

Derick.