Gen 3 Nest Thermostat offline

[Djernberg]

I am always having an Offline error with my thermostat only.  the google doorbell and camera works just fine. All are connected on the same wifi.  

Is there a setting that i have checked wrong or is this a common issue

[Patrick_Caezza]

@Djernberg 

How do you have the Nest thermostat wired?

Is there a C wir installed?

Post a picture of the Nest wiring here.

[Djernberg]

Yes it’s wired in the c wire is blue

[thatgirlshel]

Hi there,

Have you already followed the steps in this support article? 

https://support.google.com/googlenest/answer/9240155?hl=en

Shel