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Gen 3 Nest Thermostat offline

Djernberg
Community Member

I am always having an Offline error with my thermostat only.  the google doorbell and camera works just fine. All are connected on the same wifi.  

Is there a setting that i have checked wrong or is this a common issue

3 REPLIES 3

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Djernberg 

How do you have the Nest thermostat wired?

Is there a C wir installed?

Post a picture of the Nest wiring here.


To ensure that I see your reply, please tag me using @Patrick_Caezza

Djernberg
Community Member

Yes it’s wired in the c wire is blue

thatgirlshel
Community Member

Hi there,

Have you already followed the steps in this support article? 

https://support.google.com/googlenest/answer/9240155?hl=en

Shel