Issues with Next thermostat genegation 1/2

[G133s0n]

My Nest thermostat suddenly went off line. Stated I had WiFi issues, which I did not. It asked to be linked to HeatLink which I hit by mistake and now I cannot get back to the screens I used to have access to. I went through the help and removed product from the app, now unable to reload Nest, it’s no longer connected to my heating and room is obviously very cold now. Really frustrated, freezing cold cannot anyone help? I’ve had this product for 8 years with not one problem, now migrated to google cannot access.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the trouble this may have caused you. Were you able to try the troubleshooting steps that RachelGomez123 shared? Please let us know if that helps. 

I appreciate your help, @RachelGomez123.

Best,

Jenelyn

[Jenelyn_O]

Hi G133s0n,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Jenelyn