Just want to set it manually

[San1]

In current times 💸💷 and circumstances I just want to set my thermostat to come on when I want and not to constantly override itself and come on at random times. I’ve created a schedule but to no avail it’s constantly comes on when it fancies it!! 😩so how do I sort this!!

[Markjosephp]

Hello San1.
 

I'm sorry if you have to go through this. We'd like you to have a better experience.

If you have the Nest Learning Thermostat or the Nest Thermostat E, try disabling the auto-learning schedule that overrides your created scheduled temperatures. Here's your guide.

Let me know if that helps, or if the issue still persists. 

Thanks,

Mark

[San1]

Hi Mark,

the issue still persists. 
so the auto learning schedule is off but the heating still comes on even though it’s got a schedule times to come on. I’m having to manually switch on the heat button from the app and then switching it on. If I leave the heat on the heating kicks in when it’s not needed. 
in an ideal world I just want to schedule certain hours of the day when the heating comes on. 

kind regards 

san 

[Markjosephp]

Hi there,

I'm sorry to hear the issue is still persisting. Let's give these steps another whirl:

On your Nest thermostat settings:

1. Disable Home/Away Assist.
2. Turn off both "Heat to" and "Cool to" on Eco temperature.
3. Restart your thermostat.

On the Nest App:

1. Check the Scheduled Temperatures.
   1. Modify, change or remove if needed.

Let us know if it works.

Regards,

Mark

[Markjosephp]

Hi San1,
 

We just want to check if you have seen our response posted above. Let us know if that helps , or if you have additional questions.

Best regards,

Mark

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Mark.

Thanks,

Archie

[San1]

Sorry thought I could attach a screenshot 🤷🏽‍♀️

[EmersonB]

Hello San1,

Thanks for getting back to us. I'm sorry to hear that you're still having the same issue. You may try resetting your schedule and create a new one.

Keep us posted.

Thanks,
Emerson

[San1]

Hello Ebedia,

Thanks I’ll give it a go. So I’ve scrapped the old schedule and restarted the thermostat just to clear any anomalies and then set a new schedule. 🤞🏼it works. Keep you posted! 

kind regards 

san 🙂

[EmersonB]

Hi San1,

Awesome — glad to hear that and thanks for getting back to us.  If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[San1]

😩

1. so after you instructions Ebedia everything was going okay. Then last Wednesday British Gas came out for a boiler check he looked at the thermostat and made some changes. And it’s gone kaput again 😩 not working with the schedule times at all. So if I do a full reset on the thermostat would it take out the Wi-Fi password etc? And then start from scratch? 
   
   kind regards 
2. san 

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for the assistance, @EmersonB.

@San1, I'm sorry to hear that the issue persists again after the recent changes to your system. I'd suggest clearing only the schedules on your thermostat under the reset option, so it won't go back to its default settings.

If there’s anything else I can help you with, please let me know.

Best regards,

Mark

[Markjosephp]

Hello San1,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
 

Best regards,

Mark

[San1]

Hi Mark,

honestly I’m at my wits end!! 😩

I even did a full reset to factory settings hoping that starting from scratch should help. Then I redid the steps that you sent way back. At the time of the factory reset I had scraped any schedule that I had on the app too. Then I set up a new schedule. But still no luck on trying to have the heating come on when I’ve set a new schedule. 
HELP!!

kind regards 

san 

[Markjosephp]

Hi San1,

Thanks for getting back to us, and I appreciate the steps you have taken.

Make sure to disable the features that cause your scheduled temperatures to not be followed. Also, are you enrolled on a Rush Hour Program? If you’ve signed up for our Rush Hour Rewards program, your thermostat automatically adjusts your heating or cooling schedule and temperatures during an energy Rush Hour.

Keep me posted.

Best regards,

Mark

[Markjosephp]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,

Mark

[Markjosephp]

Hello San1,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark

[San1]

Hi Mark,

No, still no joy. I think you may need take it from the top, meaning maybe list for me what the thermostat should read and what the app should read in order to make the thermostat work to the setting I’m wanting. Or if there is a video or a specialist near me that could have a look at it. 

San

[Markjosephp]

Hello there,

Uh oh! I'm sorry if you have to go through this. We'd like you to have a better experience.

I did find a helpful article about the beginner's guide to the Nest Thermostat and some troubleshooting steps that might help. Please let us know if you have any other questions or concerns.

Best regards,
Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[San1]

Hi Jake,

can I still access the thread even if it’s locked?

[EdwardT]

HI San1,

Thanks for the response. We'll keep the thread open until we resolve this. Were you able to check the link that Mark provided?

Thanks,

Edward

[Jake]

Hey San1,

Yes, if the thread is locked, you will still be able to view it. You won't be able to reply, though. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey San1,

I want to ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[San1]

Hi Mark,

sorry for the late reply I’ve been away for a few days.

okay I found number 1 and 3 with your instructions and managed to set them. I couldn’t find any wording that said “heat to cool to” in the eco setting. 

regards,

san 

[San1]

…so I went ahead and did steps 1 and 3 then went onto nest app and checked the scheduled temperatures.  The heating never came on a 6:00 pm so I had to turn it on manually then it turned it’s self off around 9:30 then it’s just turned it’s self back on 11:45 pm. My scheduled times are per screenshot so it should have come on at before 6 in the morning 😩