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Keep getting notifications to verify address

fidorulz
Community Member

 

So I have had a nest thermostat for over 10 years and multiple Android devices for just as long with no issues but for about the past 3 weeks randomly I'll get a notification from Google home on my android devices and the email below asking me to validate my home address 

Even if I enter my address and confirm a few days later it will happen again

This is starting to drive me nuts

Any ideas? 

 

Your address in the Google Home app has been updated based on your address in the Nest app.
Your Nest app address will be used for this structure:
  • Home
Use the Google Home app to check your address. If it’s incorrect, some devices may not work properly until you update it. Learn more
8 REPLIES 8

Markjosephp
Community Specialist
Community Specialist

Hello fidorulz,

 

I'm sorry for the trouble this may have caused you. I understand that it's frustrating to keep getting a notification to update the address, but I'm happy to help and see what's going on.

 

To isolate, were you also able to verify the address in the Nest app? Also, have you checked for the other home structures that might be at an incorrect address?

 

I'll look forward to your response.

 

Thanks,

Mark

I don't have any other nest devices. I'll set my address again via the thermostat and see if it fixes it

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Thanks for letting me know. Please keep me posted after changing the location in the thermostat, and I would be glad to know what the result would be.

 

Regards,

Mark

EmersonB
Community Specialist
Community Specialist

Hey everyone,

 

@fidorulz It's us again. How's it going with your Nest Thermostat? Were you able to set your address? In case you have an update, you know where to find us.

 

I appreciate the help, Mark.

 

Best,
Emerson

So far issue has not come back

EmersonB
Community Specialist
Community Specialist

Hello fidorulz,

 

Thanks for getting back to us and for giving us your update. I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,
Emerson

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel