LG cassette unit heat not turning on

[Jmorris2]

heat not turning on (I've tested the fan and that turns on) . Other cassettes off the same system turn on no problem. 

[Ryan_G]

Hey Jmorris2,

Thanks for reaching out and we're sorry to hear about what's happening.

Let's check this further by trying these steps:

• Check the wire at the Nest Thermostat and make sure they are properly inserted
• Check your HVAC switch and fuse.
• Restart your Nest Thermostat 

Note: Turn off your HVAC switch before touching any wire.

Let us know how it goes by replying to this thread.

Regards,

Ryan

[Ryan_G]

Hey Jmorris2,

I just wanted to follow up and see if you are still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Jmorris2]

Thanks Ryan 

I originally tried those the first time but obviously the wires weren't making contact because I actually swapped the nest head and base with another unit on the same zone and they both work now. So definitely a loose wire issue. Thanks