Learning Thermostat low power even after power connector

[Bhayes]

So we have a learning thermostat and was receiving the low power notice and disconnecting our remote sensor. Power to the unit is roughly 3.65-3.75. So I added the power connector. No change to the power level and I can’t tell if it’s even being recognized by the unit. Doesn’t look like anything changed but just got the low battery notice again so it doesn’t look like it’s working. 

[zoeuvre]

Hi Bhayes, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

A few questions: Are the power breakers on, and do you receive power to your home? Is the thermostat's display seated properly? Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)? Also, does the thermostat charge with a USB cable?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello Bhayes, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe