Learning thermostat heats when supposed to cool

[Brittney]

I’ve had a technician come out and replace just about everything. I have a heat pump. Still ac dose not work. Will work when jumped y & o. How do I fix this nightmare?

[Patrick_Caezza]

Have you tried changing the heat pump valve setting?

1.  On your thermostat, go to Settings .
2. Select Equipment.
3. Select Continue Continue.
4. Select Heat Pump.
5. The Nest Thermostat defaults to an O setting for heat
   pumps. 
   • If the O option is highlighted, select B.
   • If the B option is highlighted, select O.
6. Test your heating and cooling again to make sure the issue is resolved.

[Brittney]

I have. No luck. 

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Thanks for the help, Patrick_Caezza.

Hope this helps!

Kind regards,

Ryan