Locked out of thermostat

[TechChallenged]

We had an internet issue and the thermostat went offline. When we tried to enter our pin it wouldn’t take it once back on the network. At some point in trying to fix the issue the thermostat was deleted off the nest app. So as of now we aren’t able to add the thermostat to google home or nest app because we don’t have a working pin. We can’t go the forgot pin route because it isn’t showing up in google home or nest app. Please help. 

[DeboraJ]

Hi @TechChallenged,

Thanks for reaching out to the community! I understand that your Nest Thermostat is locked and you're unable to reconnect it to your account because the PIN isn't working. Thank you for providing that information. I'd be more than happy to assist you.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

Please keep me posted!

Best regards,

Debora