Locked out, what cord?

[DPierce]

So I removed my thermostat from my Google home app, which in turn removed it from my Nest App. My thermostat is locked and for the life of me I can not remember what pin I chose, and trust me I've tried them all. So from what I gather, I need to connect to a PC then contact support, however, I can't figure out what cord to use, it's not your standard phone micro USB, it's much bigger, I have the 3rd gen learning thermostat. So what kind of cord do I need?

[David_K]

You need a micro-USB cable. Once you have the right cable, follow these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.