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Login email code never arrives

Community Member

I have had this thermostat for years.. since Nest the company was selling them.  

Occasionally I need to access my account to change the schedule etc. 

Today is one of those occasions.  

When I login now tho, I get a prompt to enter a code sent to my email.   But (like many others have reported) there is no such email arriving in my inbox.  

- My email address is a gmail address. 
- There are no typos in the email address as shown in the “code will be sent to this email” page.

- I have checked the spam folders.
- I am using gmail on the web, so there’s no question of another mail client causing problems. 

I use the same email used here in the forum in case someone with nest/google can troubleshoot/fix this issue.  



Community Member

Fwiw, I got a code 50 minutes after the “sent time” in the email.

(the code is good for 15 minutes.)

(somewhere I think there’s a not so happy mail server.)

Community Specialist
Community Specialist

Hey Jeffc5,


Thanks for the update. To confirm, were you able to receive the code on time?




Community Member

I think a couple days later I got a flurry of “code” emails.  

The nest signon email outage seems to have slowly recovered.  

You guys should really do something about that.  Eg SMS. 


Community Specialist
Community Specialist

Hello folks,


I'm sorry for the late response. I know it has been a while, but I wanted to ensure that everything was covered here.


@Jeffc5, how's it going? Have you managed to login with your Nest account? Let us know if you need more help so we can assist you right away.


Thanks for assisting, Archie.




Hi Jeffc5,


I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.



Community Specialist
Community Specialist

Hey there,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.


Best regards,