Login email code never arrives

[Jeffc5]

I have had this thermostat for years.. since Nest the company was selling them.  

Occasionally I need to access my account to change the schedule etc. 

Today is one of those occasions.  

When I login now tho, I get a prompt to enter a code sent to my email.   But (like many others have reported) there is no such email arriving in my inbox.  

- My email address is a gmail address. 
- There are no typos in the email address as shown in the “code will be sent to this email” page.

- I have checked the spam folders.
- I am using gmail on the web, so there’s no question of another mail client causing problems. 

I use the same email used here in the forum in case someone with nest/google can troubleshoot/fix this issue.  

thx

[Jeffc5]

Fwiw, I got a code 50 minutes after the “sent time” in the email.

(the code is good for 15 minutes.)

(somewhere I think there’s a not so happy mail server.)

[aatienza]

Hey Jeffc5,

Thanks for the update. To confirm, were you able to receive the code on time?

Best,

Archie

[Jeffc5]

I think a couple days later I got a flurry of “code” emails.  

The nest signon email outage seems to have slowly recovered.  

You guys should really do something about that.  Eg SMS. 

[Markjosephp]

Hello folks,

I'm sorry for the late response. I know it has been a while, but I wanted to ensure that everything was covered here.

@Jeffc5, how's it going? Have you managed to login with your Nest account? Let us know if you need more help so we can assist you right away.

Thanks for assisting, Archie.

Regards,

Mark

[Markjosephp]

Hi Jeffc5,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake