Lost connection to Google Nest !

[jerome1963]

My wife's iphone 13 pro lost connection to Google Nest and we are unable to reconnect her phone.  We have a Google Nest Learning thermostat and we are both searching for answers.  Can anyone help us?

[Patrick_Caezza]

@jerome1963 

Did just the iPhone 13 lose connection or did all phones?

Are there any error messages?

[jerome1963]

Just one iphone but no errors.

[maedacortez]

Hi jerome1963,

Thanks for reaching out. I understand that your wife's phone lost connection to Google Nest. I know that can be frustrating. Don't worry, I'm here to help you!

I need to ask some questions to understand your situation better:

• When you tried to pair your wife's phone, did it show any code or error message?
• When did the inconvenience start?
• Have you checked if the app is updated?
• Do you use the Google Home App or Nest App?

I will be awaiting your response.

Regards, 

Manuel

[jerome1963]

Just my wife’s iPhone.