Lost nest account

[ChrisJohnston]

I recently had to get a new iPhone and did not manage to recover the Nest application and it’s data from my iCloud back up. I am trying to find my Nest user account. My expected user account does not work. I reset the Thermostat and re-associated it with a new Google account.

How do I factory reset the remote sensor so that I can find it as well

[Jake]

Hey ChrisJohnston,

I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba