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Lost pin and have new wifi SSID can't reset. Please help

rgaila
Community Specialist
Community Specialist

‎08-25-2021 10:22 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Brian Campbell 9828 

My thermostat is locked with pin that I have forgotten. I have a new wifi provider with new SSID and now can't unlock stat to set new SSID.
 
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rgaila
Community Specialist
Community Specialist

‎08-25-2021 10:23 AM - edited ‎08-25-2021 10:23 AM

Hi Brian Campbell 9828, 
 
Let's try these steps:
  1. Connect the Nest Thermostat display via USB to a computer.
     
  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?
 
-From david.king Gold  Product Expert.
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