cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Learning thermostat doesn’t see any WiFi networks and is slow to wake. All power readings are good.

rgaila
Community Specialist
Community Specialist

‎08-25-2021 10:18 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Tanya Mittendorf 

Everything was working perfectly for many months. Suddenly disconnected from WiFi. I’ve reset network settings and restarted the thermostat. Restarted the router. Not seeing any WiFi networks. Also, it takes 10 or more seconds to wake on pressing. Waking on approach doesn’t work at all. All power settings are in the prescribed ranges. Second thermostat still working perfectly on the same WiFi network

0 Kudos
Reply
1 REPLY 1

rgaila
Community Specialist
Community Specialist

‎08-25-2021 10:19 AM

Hi Tanya Mittendorf,
 
It sounds like you've already tried some great troubleshooting steps. In any case, I've linked a help centre article below that will help you troubleshoot this, just in case there is a step you may not have tried.
 
 
-From david.king Gold Product Expert.
0 Kudos
Reply