Missing items from Nest packaging

[Ibarrakevin]

In my packaging I didn’t have the screwdriver or the plate. 

[JillG]

Hi @Ibarrakevin 

Can you return it to the store for an exchange? If you bought it new it should have the back plate.

[zoeuvre]

Hi folks,

@Ibarrakevin, thanks for reaching out. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @JillG. 

Best,

Zoe

[zoeuvre]

Hi Ibarrakevin, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe