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Missing key code

in2connect
Community Member

My existing 3rd generation learning thermostat has no key code on the base and I cant find an "Account" setting under settings. How can I get the key please to connect with my Android phone app?

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

The QR code and entry key are not printed physically on the thermostat for that thermostat model.

  1. If you haven’t already, download the Nest app on a phone or tablet.
  2. On the Nest app home screen, tap the Settings cog.
  3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
  7. Follow the remaining steps in the Nest app.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

Thanks for sharing the instructions, @davidking.

 

@in2connect, I'm checking in to see if you were able to do the steps. How's your Nest thermostat? Have you successfully added it to the Nest app? I'd be glad to hear from you, and I'd like to make sure everything is working.
 

Best regards,

Mark

Hello in2connect,

 

Checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Best regards,

Mark

Hey folks,


It looks like we haven't heard back from the OP, so I'm going to lock the thread in 24 hours. If you have any further questions or concerns, feel free to create a new post.


Best regards,

Mark

Hi Mark,

Got it sorted by chatting to Google via Nest website thanks.

 

Markjosephp
Community Specialist
Community Specialist

Hi in2connect,

 

Awesome! Thanks for getting back to us and letting us know that it's working now.

 

It looks like we have come to a solution, so I'm going to lock this thread after 24 hours. Give us a shout if you have any questions by creating a new post.

 

Best regards,

Mark