I wanted to stop by and see how I could help.
Thanks for the help, @davidking.
@annagan, how's your thermostat? Were you able to see it on the Nest app? Make sure to sign in with the right email address associated with your thermostat. If so, check for other available structures where your thermostat might be connected. Check out this guide on how to switch home structures.
Please let me know if that helps.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.