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Nest thermostat app

annagan
Community Member

I messed my app and had to reinstall but now can’t connect with the thermostat without the key code. When I follow instructions to get key code on thermostat it tells me already installed and won’t give me a key code. Help. 

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

If it's already setup, you don't need to link it again. Simply sign into the app with the same account you used to set it up.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I wanted to stop by and see how I could help.

 

Thanks for the help, @davidking.

 

@annagan, how's your thermostat? Were you able to see it on the Nest app? Make sure to sign in with the right email address associated with your thermostat. If so, check for other available structures where your thermostat might be connected. Check out this guide on how to switch home structures.

 

Please let me know if that helps.

 

Best regards,

Mark

Hello annagan,


I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Best regards,

Mark

Hey folks,


We haven't heard back from the OP, so I'm going to lock the thread in 24 hours.If you have any further questions or concerns, feel free to create a new post.


Best regards,

Mark