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Moving from Gas to Air Source

Rob1951
Community Member

I have had a Nest thermostat for several years (plus other Nest products) and have been delighted. Last week I has an air source heat pump connected to replace my gas boiler but the thermostat does not seem to want to connect. What do i need to do?

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Rob1951,

 

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Did you receive any messages or codes on your thermostat? What is the make and model of your air source heat pump? Please share a photo of the wires connected to your heating system? 

 

Best,

Jenelyn