My Google Nest cannot connect to the Internet

[JimL1]

I have a Google Nest and my app can’t find the thermostat. It searches for other Google devices nearby but I don’t have any. This is a replacement unit from Google. I have tried connecting on 2GHz and 5 and we can find the thermostat. I have good WiFi coverage at my phone next to the unit. At least with my earlier model I could see WiFi nearby and select it. Not true with the $139 model. Any help is appreciated.

[Jenelyn_O]

Hi JimL1,

Thanks for reaching out — I'd love to help.

Could you please try uninstalling and reinstalling the app or use a different phone to add the Nest Thermostat? 

Keep me posted.

Regards,

Jenelyn

[Jenelyn_O]

Hi JimL1,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake