My NEST thermostat worked great for over a year and how it keeps shutting down

[John42]

My Gen 3 NEST thermostat that worked great for just over a year now and last week it started acting up.  It keeps shutting down and will not connect to the internet.  There is a green light flashing at the top of the unit but when the button on the front of the stat is pressed it will not turn on.  I have power (24VAC at RH and C - tested with a multimeter). 

I have tried re-setting the stat but the condition continues

[Jenelyn_O]

Hi John42,

Thanks for reaching out. I'm sorry for the delay. Were there any instances that your Nest Thermostat shows low power before the main issue occurs? Please try to charge your thermostat for at least an hour using a micro USB cable. 

Best,

Jenelyn

[EmersonB]

Hi everyone,

@John42, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, Jenelyn.

Regards, 
Emerson

[EmersonB]

Hello John42,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson