My Nest 3rd Generation Learning thermostat disconnected from the internet and cant find it anymore.

[rgaila]

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Original Poster: Jenn P. 

I tried all the steps in the help guide. I have restarted my thermostat and I have rebooted both my router and modem. It doesn't have the option to reset the network. Nothing has changed. It still says no networks found but my phone finds the wifi just fine. Not sure what else to try. Any help would be appreciated.

[rgaila]

Hi Jenn,

Sorry to hear about your connectivity issues! I can totally get how frustrating it is to have your WiFi drop. I'm happy to look into this for you.

I appreciate all the troubleshooting efforts you've tried. Are there any specific error messages you are receiving on your display?

Here is how to restart/factory reset your device and how to change your Nest's WiFi settings. Can you give these a try and let me know if you continue to have network issues?

I look forward to your reply and hope we can resolve this together.

-From Garrett DS, Community Specialist.