My Nest E thermostat says it needs to turn off to charge. how do I get it back on?

[ingridontario]

My Nest E Thermostat says it has to turn off to charge.  It's been off for a while.  Anyone know how to fix it?

[TDK06]

You should be able to manually charge it. Pull it off it's base and you should see a micro USB plug on the back. Plug it in for .5 - 2 hours and you should be good to go again.

[ingridontario]

Yes did that now it says not connected to power and the fan on my system is constantly running 

[zoeuvre]

Hi folks,

Thanks for chiming in, @TDK06.

@ingridontario, uh-oh! Are you located in North America or Europe? Gather the power readouts of Battery, VOC, VIN, and lIN your Nest Thermostat by going to its Settings > Technical Info > Power. Also, kindly remove the thermostat from its base, then check if the fan will turn on or stay on.

I'll look forward to your response. 

Best,

Zoe