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My Nest E thermostat wont reset after numerous attempts.

Meeshy3000
Community Member

‎01-17-2025 05:49 AM

I've reset it so many times but it always defaults back to the screen with the home sign and arrow.  Any ideas on what I can do to fix the issue?   The heat link works fine but the actual thermostat resets to the same screen.  Occasionally when I try and add it to my nest account it has a circle buffering on the screen, but then defaults back to the same screen with home sign with arrow, or sometimes just the mobile with the home sign in it.  Please help as I cant afford to buy a new thermostat.

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moralesvicente
Community Specialist
Community Specialist

‎01-20-2025 06:32 PM

Hello Meeshy3000, 

 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear your Nest Thermostat E isn't resetting correctly even after numerous attempts. So don’t worry; I’m here to help. 

It's good to hear from you that you've already taken action on the matter. To help me understand the situation better, could you please provide the following information:

  • When did the trouble first occur? 

  • Could you please attach a picture of the icon currently displayed on your thermostat?

  • What color is the LED light on the Heat Link? 

Any additional details you can provide will be helpful.

 

Regards,

Daniel

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