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My Nest (Learn) thermostat works fin but the app now only displays AWAY and HOME

CHO1
Community Member

I can not control the Thermostat from the phone any longer . I have removde the app and brought it back.  I have reset the thermostat - NOTHING,  I am very frustrated.

 

It is ridiculous to try and add a schedule using the thermostat itself - 

2 REPLIES 2

Rhydes
Community Member

I have exactly the same problem. It was working fine until several weeks ago.

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@CHO1, yikes! I'm sorry to hear that you can no longer control your thermostat on the app. 

 

As you sign in on the app, do you click Sign in with Google or Sign in with Nest? If you have clicked Sign in with Google, I recommend you try clicking on Sign in with Nest instead, then continue the sign in steps. Also, whenever you reset your thermostat to factory default, your thermostat will disconnect itself from the app.

 

Let us know how it goes.

 

Thanks for your input, @Rhydes

 

Best,

Zoe