My Thermostat

[DeanAdamson]

Not sure what’s happened, my app is saying that I have no products connected to my app. But when I go to link on the Thermostat it says I am connected to the app. Tried to restart but still says connected and can not use from my phone as says I have no products connected! 

[MplsCustomer]

@DeanAdamson 

Are you certain you are logging into the Google Home app with the same Google account you've previously used with your Nest Thermostat?

[Jake]

Hey there,

Thanks so much MplsCustomer for the helpful reply.

Sorry for the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake