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My ex has access to one of my old Google account witch is giving him access to my new email account

Jadajo22
Community Member

My ex has access to my old Google account witch some how he's getting access to my new email account witch is allowing him to control my phone and my messages some how. When I got a brand new phone and brand new device. This has been going on for some time and he's some how control what emails I get and what messages I get. See he will some how get a code every time I create a new email and then he will use my number and make a what's app account with my phone so he's controlling everything. Like he's got it linked to my new email some how cuz I was on my messages and I clicked on details on my messages and it brought up that email he has witch I never even put on this device pls help me 

 

3 REPLIES 3

Jadajo22
Community Member

My ex has access to my old Google account witch some how he's getting access to my new email account witch is allowing him to control my phone and my messages some how. When I got a brand new phone and brand new device. This has been going on for some time and he's some how control what emails I get and what messages I get. See he will some how get a code every time I create a new email and then he will use my number and make a what's app account with my phone so he's controlling everything. Like he's got it linked to my new email some how cuz I was on my messages and I clicked on details on my messages and it brought up that email he has witch I never even put on this device pls help me 

 

onistamodapk09
Community Member

It is like a serious security issue. I recommend immediately changing all your passwords, including for Google, email, and WhatsApp. Enable two-factor authentication for all accounts and review any linked devices or accounts. Also, check with Google and WhatsApp support for assistance in securing your accounts and removing unauthorized access. If the situation doesn’t improve, consider contacting a professional to help secure your devices and accounts further.It sounds like a serious security issue. I recommend immediately changing all your passwords, including for Google, email, and WhatsApp. Enable two-factor authentication for all accounts and review any linked devices or accounts. Also, check and download with Google and WhatsApp support for assistance in securing your accounts and removing unauthorized access. If the situation doesn’t improve, consider contacting a professional to help secure your devices and accounts further.

moralesvicente
Community Specialist
Community Specialist

Hello Jadajo22,

 

Thank you for posting in this community. I'm sorry to hear that someone else is accessing your email account and causing unexpected situations. So it’s a pleasure to assist you. 

To get more information and resolve the issue you're facing, please visit the Gmail Community Help Center. They can provide specific troubleshooting steps to help you regain control of your account.

 

Best regards,

 

Daniel