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My heat is not working !!!

AlishaF
Community Member

Hi. Temp is set to 74, auxiliary heat comes on and it’s only on 61 on the thermostat. Temps at 15 outside.  Seems as though it’s blowing cold air.  

4 REPLIES 4

Houptee
Silver Product Expert
Silver Product Expert

Is this the Nest (non learning model that you touch the side) or the Nest Learning that you rotate the dial?

Is the outdoor unit running at all?

Who installed the Nest? Did they set up the Heat Pump Balance settings correctly?

Read this how to program the balance for a heat pump system.

https://support.google.com/googlenest/answer/9248719?hl=en#zippy=%2Cauxiliary-aux-heat%2Clearn-more-...

 


Houptee -- NJ Master HVAC Licensed Contractor

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, Houptee.
AlishaF, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni