Hi kdalpha23,
Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check and see if you are still in need of any help. If so, let me take a look at this for you.
Are you referring to your phone that is offline or either the Nest app or Google Home app? If you are referring to the app, what Nest device is connected to it that shows offline on the app, preventing you from controlling it remotely? If you are referring to your phone itself, then I recommend you contact your phone provider instead.
I'll look forward to your response.
Best,
Zoe
