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My nest app says offline but my thermostat is online

Danadela2
Community Member

My nest app on my phone says offline but my thermostat is working just fine and is online. What the hell do I do? 

4 REPLIES 4

DM40
Community Member

I had this issue yesterday. I have a router that has an app where I can modify its settings. I was messing around with it one night and inadvertently shut off the wifi connection to the thermostat and didn't notice until last night. 

Needless to say that some words were said while trouble shooting it and boy did I feel like an idiot 2 hours later once I figured it out. 

Heiduchi
Community Member

Did you get a reply? I’m having the same issue and no where to get an answer of what to do 

megelise
Community Member

Mine is having this issue too, any fixes? 

Mine too..just replaced..was working

g fine for 24 hrs. Now the thermostat is online..app says it is not