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My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

chemistvictor
Community Member

2 weeks ago

I have tried all faq help guide recommendations, but my thermostat e still won't connect to the app and the WiFi. I have hard reset my entire WiFi network in the house as well as factory reset the Nest device, and also uninstalled and reinstalled the app on my phone. 

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1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

2 weeks ago

Hello chemistvictor, 

 

Thank you for taking an interest in our community. I’m sorry to know that your Nest Thermostat E is not connecting to your Wi-Fi network or set up in the app. Don’t worry, I’m happy to help. 

I appreciate the time and effort you took to complete the troubleshooting steps described in the post. To provide you with accurate troubleshooting steps, I would appreciate your assistance in answering the following questions:

  • When did the trouble first occur? 

  • What's the software version of your thermostat?

  • Can the thermostat find different Wi-Fi networks? 

  • Are you trying to connect to the 2.4 GHz or the 5 GHz network?

  • How far is the thermostat from your Wi-Fi router? 

  • Do you see an error code or notification on the thermostat display when you try to reconnect to the internet? 

Any additional details you can provide will be helpful.

 

Best regards, 

Daniel

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