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My nest will not stay charged and show off line.

Km8496
Community Member

My Nest will not stay charged and connect to the internet. It’s less than a year old with no problems until now. Woke up freezing this morning because my thermostat won’t work. 

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Km8496,

 

Thanks for letting us know. I'm sorry for the trouble this has caused you. I'd like to take a closer look at it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Are there other devices connected to your Wi-Fi network that are working just fine? What are the messages or codes you received? Please go to your thermostat’s Technical Info and gather its power readout. 

 

Best,

Jenelyn