My previous tenants haven’t removed their account from my Nest. How do i override their account?

[AlisonS]

My previous tenants haven’t removed their account from my Nest. How do i override their account? It’s getting cold and I want to use my heating. 

[Houptee]

You should have been the primary account and invited them to the account then you could remove them at any time.

You need to go to settings and do a reset of the Nest and go thru the setup steps again and add the id code to the app to get access to it again.

[Markjosephp]

Hello folks,

Thanks for reaching out to Google Nest Community forum!

@Houptee, I appreciate your help sharing the steps.

@AlisonS, help's here! I just wanted to see if you were able to do the steps provided. Check this link for more information.

Let me know if you need further assistance.

Best,

Mark

[Markjosephp]

Hi AlisonS,

I just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[AlisonS]

I’m not sure I know what I’m doing. I tried to give them access when they moved but it wouldn’t let me with  removing myself.  

I didn’t set it up in first place my plumber did so not sure wgat I’d number they are talking about. 

it’s all quite complicated! 🙄🙄

[MplsCustomer]

@AlisonS 

You could contact Google Nest Support, starting with this link; depending on your location and the time of day, you may have choices for phone or chat contact:

https://support.google.com/googlenest/gethelp

[Markjosephp]

Hi there,

Thanks for getting back.

I understand it can be confusing, but I definitely wanted to see how I could help by removing the current account connected to your Nest Thermostat. Check this link to see which Nest thermostat you have.

For the Nest Learning Thermostat, here's how:

1. On your Nest Thermostat, go to Settings > Reset > Account Connection > Reset/Clear. Then follow the prompt.
   1. This will disconnect your device from the WiFi network as well as the account to which it is linked.
2. Once rebooted, go back to Settings > Network. Reconnect it to your preferred WiFi network.
3. Then, Settings > Nest App.
4. Proceed with adding it to the Nest App. 

For the Nest Thermostat, you may need to reset it to default and set it up on the Google Home App.

1. Settings > Factory Default.
2. Proceed to add it to the Google Home App.

Here's your reference on how to add the Nest thermostats to the Google Home App or to the Nest App.

@MplsCustomer , thanks for sharing some ways to contact us.

Let me know if that helps.

Best,

Mark

[Jhonleanmel]

Hey folks, 

@Markjosephp, appreciate your helpful responses. 
@AlisonS, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[AlisonS]

Thank you  - I finally managed to do this yesterday!  Now back on my phone.  

[Jhonleanmel]

Hey AlisonS, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jhonleanmel]

Hi AlisonS,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel