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My thermostat started going dead in less than 24 hours.

BrianK1971
Community Member

I installed my nest thermostat a while ago and it has been humming along with no issue for months until last week.  Now my thermostat is going offline saying it has no power.  When I plug it into a type-c charger and fully charge it, it at time doesn't even last a full day.  There has been no changes to the HVAC system, so I'm wondering why after months it suddenly can't even last a day?

1 REPLY 1

aguilarmateo
Community Member

Hi BrianK1971,

 

Sorry to hear the situation that you are experiencing with the battery and Wi-Fi connection on the Nest thermostat. I understand this can be frustrating but I'm here to help!. Our support team is happy to help! You can reach them directly here: Contact Us. Here's a helpful guide to troubleshooting offline thermostats:: Nest thermostat is offline.

 

Let me know if you have any questions.

 

Best regards, 

Chris