05-21-2024 09:26 AM
I installed my nest thermostat a while ago and it has been humming along with no issue for months until last week. Now my thermostat is going offline saying it has no power. When I plug it into a type-c charger and fully charge it, it at time doesn't even last a full day. There has been no changes to the HVAC system, so I'm wondering why after months it suddenly can't even last a day?
05-24-2024 11:46 AM
Hi BrianK1971,
Sorry to hear the situation that you are experiencing with the battery and Wi-Fi connection on the Nest thermostat. I understand this can be frustrating but I'm here to help!. Our support team is happy to help! You can reach them directly here: Contact Us. Here's a helpful guide to troubleshooting offline thermostats:: Nest thermostat is offline.
Let me know if you have any questions.
Best regards,
Chris